Welcome to Scintiller. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
🔒 Plain English summary: We collect only what we need to process your orders and improve your experience. We never sell your personal data to third parties. You can request deletion of your data at any time.
We collect information you provide directly, as well as some data gathered automatically when you use our site.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process and fulfil your orders | Name, address, contact, payment | Contractual necessity |
| Send order confirmations and shipping updates | Email, phone | Contractual necessity |
| Respond to customer support queries | Contact details, order history | Legitimate interest |
| Send marketing emails (with your consent) | Email, purchase history | Consent (opt-in) |
| Improve our website and product offerings | Browsing behaviour, analytics | Legitimate interest |
| Prevent fraud and ensure security | IP address, device data | Legitimate interest |
We do not sell, rent, or trade your personal data. We share information only with trusted partners who help us operate our business:
All third parties are contractually obligated to handle your data in accordance with applicable privacy laws and only for the purposes we specify.
We use cookies to improve your browsing experience, remember your preferences, and understand how our site is used. You can control cookie preferences through your browser settings.
You may disable non-essential cookies at any time without affecting your ability to shop.
We implement industry-standard security measures to protect your data, including SSL encryption, secure server infrastructure, and restricted access to personal data within our team.
Payment transactions are processed through Razorpay's PCI-DSS Level 1 certified gateway — your financial information never passes through or is stored on our servers.
⚠️ While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and not share your account credentials.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law:
Under applicable Indian data protection laws, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request erasure of your personal data, subject to legal obligations.
Unsubscribe from marketing communications at any time.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interest.
To exercise any of these rights, email us at hello@scintiller.in. We will respond within 30 days.
Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered users of significant changes via email. Your continued use of our site after any update constitutes acceptance of the revised policy.
The "Last Updated" date at the top of this page indicates when the most recent changes were made.
Reach our Data Protection contact at hello@scintiller.in
or write to us at our registered address.